Refund & Cancellation

Last updated: August 2026

1. General Policy

At Jeedesigns LLC, we strive to deliver high-quality engineering and design services. Due to the custom nature of our web development, AI integration, and consulting services, our refund and cancellation policies are structured to protect both the client's investment and our team's time and resources.

2. Milestones and Earned Work

Projects are billed in milestones tied to deliverables, and each milestone is payable when its deliverable is completed and made available to you. Work performed up to a cancellation date is considered earned and is not refundable, because the deliverables for completed milestones are yours to keep and use.

3. Audits and Discovery

Free audits and discovery conversations carry no charge and no obligation. Where a paid discovery phase is agreed in your proposal, its output (findings, architecture plan, scope document) is delivered to you, and the phase fee is non-refundable once the output has been delivered.

4. Cancelling a Project

You may cancel at any time with written notice (email is sufficient). On cancellation: work stops on receipt of the notice; you are invoiced only for milestones completed and any in-progress work you ask us to finish; and we hand over all completed deliverables, documentation, and access credentials. Because you own the code and hosting from the start, a cancelled project leaves you with a working asset rather than nothing.

5. Care Plans and Recurring Services

Optional care plans and recurring support can be cancelled at the end of the current billing period with written notice. Unused whole months prepaid on an annual care plan are refunded on a pro-rata basis if you cancel early.

6. Third-Party Costs

Amounts paid directly to third parties - hosting providers, domain registrars, software licences, model usage fees - are governed by those providers' own terms and are not refundable by us.

7. Defects and Remedies

If deliverables contain defects in our own work, report them within the warranty period stated in your proposal and we will correct them at no charge. Correction of our own defects is the primary remedy and precedes any refund consideration.

8. How to Request a Cancellation or Refund Review

Email mail@jeedesigns.com with your project name and the reason for the request. We acknowledge within one business day and aim to resolve cancellation logistics - handover, final invoicing, and any refund review - within ten business days.